Straight from the Tech Support's Mouth...

Whenever I get on the Internet, someone calls me and I get disconnected. Is there a way to block incoming calls while I surf or download some stuff?

Yes. All you have to do is disable your phone's call waiting. Go to your 'Control Panel', double-click on the 'Modems' icon, select the 'General' tab and click on 'Dialing Properties.' A screen will appear with 'This location has call waiting. To disable it, dial' at the bottom half. Click this box and enter one of the call waiting disabling codes (*70, 1170 or #70). To finish it off, click 'OK'.

I'm checking a site but it's taking forever to load. I want to get on to surfing and look at other sites. How do I do this?

Well, the simple thing to do is open a new browser window and continue surfing elsewhere. If you're using Netscape, go to 'File' then drag down to 'New Web Browser.' For Microsoft Internet Explorer, go to 'File' then drag down to 'New Window.'

I want to save connection time. How do I do this when I surf the web?

You can do this by increasing the size of your cache. Increasing your cache size will enable your browser to load quickly the sites you visit most often. the larger your cache, the more information it can store. To increase your cache, go to 'Options/Network Preferences/Cache' (for Netscape users) or 'View/Options' (for Explorer users). To prevent your cache from getting full, clean it once a week.

I some articles I wanted to make a copy of. I tried saving the document but when I open it on my computer, I get nothing but blanks and a few link words. I tried copying and went to MS word and pasted but I could not get the pictures although I did get the text. Is there some better way to get both text and picture?

You can save the pictures separately and put them all in a folder. Then save the text to the same folder. Then when you view the document in Word, or print it out, the pictures will be embedded as at first.

I just made a switch from Netscape to Internet Explorer and I'm trying to figure out how to convert ALL my Netscape bookmarks into something recognizable by IE. How do I do this?

There is a freeware program called "Favorites to Bookmarks and Back" that will convert those bookmarks for you. More information about the program is here: and you can download the program at:

I found some *.PWL file in my c:\windows\ directory, and I tried to open it with Notepad, but it's full of some wrong code. Could someone tell me how to open it , and what this file means?

PWL files are your windows password files. They are not meant to be opened and edited.

Is there a program that allows for serial-port sharing?

There are several programs that will share serial ports. There are also other alternatives like switchboxes that will share those ports even on a network. For switchbox alternatives or similar types of hardware, you can go to Also you can find lots of programs that are capable of sharing ports by searching for the phrase "port sharing" in your favorite search engine.

I am going to upgrade my hard drive and switch to Windows 98. I use Outlook Express mail and don't want to lose my email while I do some upgrading. Problem is, I don't know where to find the folder where all my mails are stored in Outlook. How do I backup my Outlook Express mail?

Each mail folder consists of a message file (.mbx) and an index file (.idx); for example, Inbox.mbx and Inbox.idx. Open Windows Explorer and go to C:\Windows\Application Data\Microsoft\Outlook Express\Mail. In the Mail folder you'll find a group of .mbx files (if that path doesn't lead to these files, run Find from the Start menu and search for .mbx files). To back up your messages, copy all the files in the Mail folder to a floppy.

You probably should keep a copy of your Address Book, too. You'll find that in C:\Windows\Application Data\Microsoft\Address Book. Copy all the files to a floppy.


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